Questions from Collection Points

Farmers who supply your location bring pre-packed, pre-labelled orders to your premises. You scan a QR code when each order arrives to confirm it's there, and scan again when the customer comes to collect it. That's the day-to-day of it. You don't pick, pack, or handle the food preparation at all.

Very little. When an order arrives, someone scans a QR code and puts it in your storage area. When a customer turns up, someone scans their QR code and hands over the bag. A phone or tablet is all you need. The work scales naturally — a low volume of orders takes almost no time at all.

No. Every order is paid online by the customer before it's even prepared. No cash changes hands at your venue, no card machine needed for Farmoury orders. Your commission is paid electronically to your bank account through the platform.

You tell us what storage you have — dry, refrigerated, or frozen — during sign-up. Producers are then matched to collection points based on what they can handle. If you only have dry storage, you won't receive orders that need refrigeration. It's based on what actually works for your premises.

Pubs, shops, cafes, restaurants, community centres, farm shops, and similar businesses. You need regular opening hours, a secure spot to hold labelled orders, and ideally some passing trade so customers can collect without a special trip. If you're not sure whether you qualify, just register and we'll work through it with you.

Yes, community venues are a great fit. Regular events and open sessions make collection natural, and it adds real value to the community. You'd need consistent opening hours and a space to store orders securely.

Yes. During sign-up your food hygiene rating is verified automatically using your business name and address. Farmoury requires a minimum standard so customers can trust the venues they collect from. Your rating is also shown on your collection point profile.

Yes — collection points earn a commission on every order collected at your premises. That commission is paid to your bank account via Stripe on a regular schedule. On top of the direct income, collection days bring people through your door who might not have come in otherwise.

Through Stripe — the same payment platform used by thousands of businesses across the UK. During sign-up you'll connect a Stripe account linked to your business bank account, and your commission is transferred there automatically.

Because it's how your commission gets paid to you electronically. Stripe Connect is the standard way platforms like Farmoury distribute money to multiple parties. The setup takes about ten minutes and you'll need your business details and bank account to hand.

No fee to join. You earn commission when orders are collected — Farmoury makes money when the platform is working well for everyone, not upfront from its partners.

The customer's contact details are in your dashboard. You can reach out to them directly to arrange collection. Because it's fresh food, orders can only be held for so long — guidance on how to handle uncollected orders is provided when you sign up.

Sign up through the form on this page and we'll get you set up. The process takes you through creating your account, completing Stripe onboarding to receive payments, and giving us your venue details — opening hours, storage capabilities, weekly capacity, and your address.

Your business name and address, contact details, opening hours, what storage you have (dry, fridge, freezer), roughly how many orders a week you could handle, and your business type. Stripe will also ask for identity and bank account details to set up payments.

Most of it is done in one sitting — perhaps 15 to 20 minutes including the Stripe setup. You can save your progress and come back if you need to gather information.

You agree to our terms of service when you sign up, but there's no fixed contract period. If you ever want to stop, contact us and we'll wind things down properly so customers and producers aren't left in the lurch.

Yes, from your dashboard at any time. Keeping your hours accurate matters because customers rely on them to plan when to collect.